Shipping Policy

Last updated: October 2, 2026

Seller: Novary Dynamics Inc (MuttPilot), incorporated in Delaware, United States. Contact: support@muttpilot.com.

• Where we ship: United States and Germany. Some products may be unavailable in one of these regions; product pages show availability.
• Shipping cost: shipping is free on orders placed through this store.
• Processing: orders are reviewed before they are placed with our fulfilment partner. Processing time can vary; we will contact you if we cannot proceed with an order.
• Delivery time: each product page shows the current delivery estimate supplied by our fulfilment partner for the selected destination. It is an estimate and may change; carrier delays and customs processing can affect arrival. Items in one order may ship separately and arrive on different days. Your statutory delivery rights are not affected.
• Tracking: we send tracking information when it becomes available. Tracking can take several days to show its first update.
• Germany taxes and import charges: MuttPilot does not currently display an EU VAT or IOSS identification number. VAT and customs charges are not itemised by MuttPilot at checkout. Depending on the shipment and applicable rules, import VAT, customs duties or carrier handling charges may be collected from you before or at delivery.
• Delays or unfulfilled orders: if we cannot fulfil an order, we will contact you and refund the amount paid for the unfulfilled items. You may contact us at support@muttpilot.com with your order reference.
• Incorrect or undeliverable address: contact us as soon as possible at support@muttpilot.com. We will review the available options with the carrier and fulfilment partner.